Job Title: Full-Time Social Media Moderator

Location: New Cairo

Department: Creative Team

Key Responsibilities:

•Monitor comments, messages, and community interactions across social platforms.

•Respond to audience inquiries professionally and on time.

•Maintain brand voice and ensure a positive online community.

•Remove spam, offensive, or inappropriate content.

•Escalate sensitive issues to the relevant teams when needed.

•Track audience feedback, trends, and community sentiment.

•Collaborate with content, marketing, and customer support teams.

Requirements:

• 1+ years of experience in moderation, community management, or customer support.

• Strong written communication and problem-solving skills.

• Familiar with Instagram, TikTok, Facebook, LinkedIn, and X/Twitter.

• Ability to multitask and handle fast-paced online interactions.

• Experience with moderation or social media tools.

Personal Skills:

• Strong communication and emotional intelligence.

• Patient, professional, and detail-oriented.

• Adaptable to trends and platform updates.

• Team player with a passion for community building.